FEWLR Additional Product Terms

Effective August, 2026

THESE FEWLR ADDITIONAL PRODUCT TERMS (“ADDITIONAL PRODUCT TERMS”) DESCRIBE THE SPECIFIC TERMS THAT APPLY TO CERTAIN FEWLR PRODUCTS, SERVICES OR FEATURES OFFERED BY FEWLR (EACH, AN “ADDITIONAL PRODUCT”). THESE ADDITIONAL PRODUCT TERMS ARE INCORPORATED INTO, AND FORM A PART OF, THE FEWLR TERMS OF SERVICE (https://fewlr.com/terms-of-service/) BETWEEN YOU AND FEWLR (“TERMS OF SERVICE”).

In the event of a conflict between the Terms of Service and these Additional Product Terms, these Additional Product Terms will control to the extent of the conflict. A violation of these Additional Product Terms is a violation of the Terms of Service. Capitalized terms not defined herein have the meaning given to them in the Terms of Service.

By using, accessing, or registering on the Site, the App, any related individual, market specific or other sites, and/or mobile applications related to Fewlr and/or participating in the Fewlr’s “Remote Monitoring Services” or “Home Services”, you  hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement and any future amendments and additions to the Terms of Service (including these Additional Product Terms) as we may publish from time to time (this “Agreement”). This Agreement governs your use of our services and platform that facilitates communications between you and independent fuel suppliers or home service providers for Remote Monitoring Services and Home Services offered through the Fewlr, as it may be modified, relocated and/or redirected from time to time.

IMPORTANT: PLEASE REVIEW THIS AGREEMENT CAREFULLY, IN PARTICULAR, PLEASE REVIEW THE MANDATORY, BILATERAL ARBITRATION AND WAIVER OF CLASS ACTIONS SET FORTH IN TERMS OF SERVICE AND THE CANCELLATION PROVISIONS SET FORTH UNDER “TERM AND TERMINATION” SECTIONS 9(D) AND (E).

REMOTE MONITORING SERVICE

Fewlr has partnered with Ionit Networks, LLC (“Ionit”) to provide remote fuel tank monitoring services (the “Remote Monitoring Service”) that utilize Ionit’s ultrasonic telemetry tank monitor device and cellular gateway (collectively, a “Monitor”), Ionit’s software and Fewlr’s App, which are governed by the terms set out below. For purposes of the Terms of Service, the Remote Monitoring Service shall be included in the definition of “Services”.

Scope of Remote Monitoring Service

Supply of Monitor. Fewlr will provide you with one or more Monitors and access to tank monitoring services at the address for fuel delivery specified in your Fewlr account. Fewlr leases the Monitor to you, and Fewlr will retain ownership of all Monitors.

Daily Monitoring Service. Each Monitor will automatically read the fluid level in the fuel tank on which it is installed and will update the reading once every 24 hours. Fewlr will have access to fuel tank readings taken by each Monitor. Subject to your payment of the Subscription Fee (defined below) for the Remote Monitoring Service, Fewlr will make readings available to you via the App 24 hours a day, seven days a week, excluding regular App maintenance that may occasionally cause disruption of service availability.

Technical Support. Fewlr will provide you with technical support services for each Monitor leased from Fewlr via telephone, web-form, email and the App during the term of subscription.

Installation Instructions. Fewlr will provide you with comprehensive installation instructions to support your installation of each Monitor leased by you. You are responsible for installing each Monitor on your fuel tank. Neither Fewlr nor any Fewlr Authorized Supplier is responsible for installation of any Monitor. You may separately contract with a third-party service provider, including a Fewlr Authorized Fuel Supplier or Home Services Provider, to provide installation services, for which Fewlr shall have no obligation, liability or responsibility whatsoever.

Battery Life. Monitors typically have a battery life of 4-7 years. Fewlr will not provide replacement batteries. You are responsible for ensuring the Monitor has charged batteries, and for replacement of batteries as needed.

Maintenance. Fewlr is not responsible for providing any maintenance of any Monitor. You agree to notify Fewlr is you have reason to believe that the Monitor is not functioning or providing accurate readings on a daily basis.

Access to Cellular Service. Each Monitor gateway requires access to electrical power and wireless cellular service to function properly. You understand and agree that Fewlr has no control over a Monitor’s ability to maintain electrical power or a cellular signal and you agree to notify Fewlr if you have reason to believe the Monitor is not functioning properly or taking accurate daily readings. Fewlr is not responsible for, and shall have no liability for, any delay in delivery or damages caused by the Monitor’s failure to function properly.

Intended Use. You acknowledge and agree that the Remote Monitoring Service is provided for convenience, and is intended as a backup monitoring system only. While Fewlr will have access to data collected by the Monitor, Fewlr has no responsibility to monitor such data or to notify you if your fuel level is low or empty.  Fewlr will not schedule any delivery of fuel unless you initiate a fuel order via the App.  You acknowledge and agree that, as between Fewlr and you, you are solely responsible for monitoring your fuel level and maintaining an adequate fuel supply, including, but not limited to ensuring that the Monitor is taking daily readings. You agree to notify Fewlr if you have reason to believe the Monitor is not functioning properly or taking accurate daily readings.  Fewlr shall have no liability for any and all harm, loss, liability or damages related to or resulting from your use of the Remote Monitoring Service, including but not limited to harm, loss, liability or damage to your property due to failure to maintain adequate fuel or any missed or late fuel delivery.

Price and Payment Terms

Pricing. You hereby agree to lease a Monitor and purchase the Remote Monitoring Service for the annual or monthly fee set forth in a payment summary delivered to you via the App (including applicable credit card fees and taxes, the “Subscription Fee”). You agree to pay Fewlr, through its third party payment processor, the Subscription Fee month or annual anniversary, as applicable, of your initial payment. Fewlr reserves the right to increase the Subscription Fee effective upon 60 days’ prior written notice to you.

Cancellation; Termination. You may cancel the Remote Monitoring Service at any time by contacting Fewlr via email at info@fewlr.com or by calling 1-800-805-6244 during our regular business hours between 8:00AM – 6:00PM EST. Fewlr may also terminate the Remote Monitoring Service for any or no reason upon written notice to you, which written notice may be sent to you via the App or to the email address associated with your account. The term of the Remote Monitoring Service will terminate effective as of (a) immediately following the date you cancel, or the date that Fewlr terminates, the Remote Monitoring Service or (b) immediately upon Fewlr’s notification to you if you have breached these Additional Product Terms (the “Termination Date”).

Return of Monitor; Non-Return Fee. If you cancel the Remote Monitoring Service, or if we terminate the Remote Monitoring Service for any reason, including for non-payment of the Subscription Fee, then you must return ship the Monitor to FEWLR Inc. at 2304 Berlin Turnpike, Suite 201, Newington, CT 06111 within 30 days of the Termination Date. You are responsible for all shipping and handling charges on returned Monitors, unless you are returning an uninstalled Monitor within 30 days of delivery to you, in which case you must contact Fewlr and Fewlr will provide you with return instructions. You agree to pay Fewlr a fee of $150 for each Monitor that is not received by Fewlr within 30 days of the Termination Date or any Monitor that is lost, stolen or damaged (reasonable wear and tear excluded).

Effect of Termination. All Remote Monitoring Services will cease effective as of the Termination Date, and all Monitors shall be remotely deactivated.Except for obligations arising prior to the Termination Date or those express obligations set forth in “Survival” in the Fewlr Terms of Service, neither party shall have any further liability to the other party under these Additional Product Terms following the Termination Date.

Monitor Terms of Use

Ownership. Each Monitor is leased to you by Fewlr. Fewlr at all time retains ownership of all Monitors, no Monitor will become a fixture or part of your real property, and no title to any Monitor will pass to any of you, any current owner (or subsequent purchaser) of the property at which it is located, or any other third party. In its sole discretion, Fewlr may exchange a Monitor with other or new equipment that performs substantially the same functions. Following the Termination Date, you agree to promptly return or surrender to Fewlr all Monitors and agree to take all necessary steps to assist Fewlr with the retrieval of any Monitors.

Your Obligations. You shall only use the Remote Monitoring Service when it is safe to do so. You shall use the Remote Monitoring Service in compliance with all laws.  As between Fewlr and you, you shall be solely responsible for the use of the Remote Monitoring Service. Such obligations are equally applicable to any third party that uses the Remote Monitoring Service, including any Monitor, through your Fewlr account. You agree not to: (i) access, tamper with, or use any non-public areas of the Remote Monitoring Services, the App or Fewlr’s computer systems; (ii) attempt to probe, scan, or test the vulnerability of the Remote Monitoring Services, any Monitor, the App or any related system or network or breach any security or authentication measures used in connection with the Remote Monitoring Service and such systems and networks; (iii) attempt to decipher, decompile, disassemble, reverse engineer or otherwise investigate any Monitor or any of the software used to provide the Remote Monitoring Service and the App; (iv) use the Remote Monitoring Services or the App in an abusive way contrary to its intended use or to its documentation; and (v) systematically retrieve data or other content from the Remote Monitoring Service and the App to create or compile, directly or indirectly, in single or multiple downloads, a compilation, database or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise.

HOME INSTALLATION, REPAIR AND MAINTENANCE SERVICES

Home Services

Fewlr, through the Site and the App, connects independent, third-party home service providers (“Home Service Providers”) with you (a “Home Service Customer”) to provide you with in-home services, including but not limited to A/C repair, furnace/boiler repair, clean-out, and tune-ups, installation of HVAC equipment (e.g. parts, boilers, furnaces, A/C units, etc.) and system primes and starts (collectively, “Home Services”) that you request through the Site or the App. For purposes of the Terms of Service, the Home Services shall be included in the definition of “Services”. FEWLR IS A PLATFORM THAT CONNECTS HOME SERVICE CUSTOMERS AND HOME SERVICE PROVIDERS, AND IS NOT THE PROVIDER OF THE HOME SERVICES.

Ordering Home Services

You can request Home services through the Site or the App. The order must include the Home Services Information (defined below). Home Service Providers are matched to Home Service Customers based on availability, service type, timing, price, and location. Home Service Customers do not have the capability to pick from a list of Home Service Providers. When a Home Service Customer places an order for Home Services on the Site or the App, that order is shown to the Fewlr-authorized Home Service Providers that serve that customers’ geographic area and that can perform the Home Services ordered, and Home Service Providers can accept the order and schedule the Home Services with the Home Services Customer. When booked through the Site or the App, you will pay for the Home Services through the Site or the App. Once Home Services are booked, on the day before the scheduled Home Services, we will charge your credit card for those Home Services ordered, and for all purchases and payments for reimbursement costs, fees (including any applicable credit card fees), expenses, applicable taxes (including sales taxes) associated with the ordered Home Services, and you hereby authorize us to charge any credit card or debit card on file in your Fewlr account or other previously approved payment methods for such amounts.  We will use third party services to process credit card or debit card information. By utilizing the Home Services, you agree to our Terms of Service and these Additional Product Terms, and you are authorizing Fewlr (or a third-party processor on Fewlr’ behalf) permission to charge any on-file credit card, debit card, or other previously approved methods of payment for fees that you owe to Fewlr. All information that you provide in connection with a purchase or transaction or other monetary interaction with Home Services must be accurate, complete and current.  You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with Fewlr at the prices in effect when such charges are incurred. We retain the right, in our sole discretion, to place a hold on your credit card for an ordered or completed Home Service transaction. If we do not receive a complaint from you within seventy-two (72) hours after a Home Service is completed, we will mark the Home Service as closed.

No refunds or credits will be provided once your credit card has been charged, except that at our sole discretion, refunds or credits may be granted in extenuating circumstances. While we will use commercially reasonable efforts to ensure the security of all credit card and all other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold us harmless for any damages that may result therefrom. You will be liable for all transaction taxes on the Home Service(s) provided (other than taxes based on Fewlr’s income). If we determine that your actions or performance may result in returns, chargebacks, claims, disputes, violations of our Terms of Service or policies, or other risks to Fewlr or third parties, then Fewlr may withhold any payments to you for as long as we determine any related risks to Fewlr or third parties persist. For any amounts that we determine you owe us, we may (i) offset any amounts that are payable by you to us (in reimbursement or otherwise) against any payments we may make to you or amounts we may owe you; (ii) invoice you for amounts due to us, in which case you will pay the invoiced amounts upon receipt; (iii) reverse any credits to your bank account; or (iv) collect payment or reimbursement from you by any other lawful means. If we determine that your account has been used to engage in deceptive, fraudulent, or illegal activity, or to repeatedly violate this Agreement, then we may in our sole discretion permanently withhold any payments to you.

To take advantage of the Home Services you must provide: (1) the address of the property at which the Home Services will be provided by a Home Services Provider; (2) information on the type and nature of the Home Services to be provided; (3) information on when you need Home Services to be performed; (4) consent for Fewlr to provide the information set forth in clauses (1) and (2) immediately above to a Home Services Provider; (5) any consents required by the applicable Home Services Provider (e.g., inspection of the work site and equipment); and (6) your payment information (collectively the “Home Services Information”). To facilitate performance of the Home Services, you may choose to upload pictures of your property (e.g., a street view) and the site at which the Home Services will be performed.  Uploaded pictures of your property will be provided to the Home Services Provider that performs the Home Services at your property. 

Home Service Providers

You should make whatever investigation or consult whatever other resources that you deem necessary and appropriate before ordering any, or participating in the, Home Services. Fewlr is not in the business of providing, and does not provide any, in-home services, including but not limited to A/C repair, furnace/boiler repair, clean-out, and tune-ups, installation of HVAC equipment (e.g. parts, boilers, furnaces, A/C units, etc.) and system primes and starts. FEWLR CANNOT AND DOES NOT WARRANT OR REPRESENT THAT ANY HOME SERVICE PROVIDER IS SUITABLE TO PROVIDE THE HOME SERVICES ORDERED BY YOU. FEWLR IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY HOME SERVICE PROVIDER AND WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH ANY HOME SERVICES.

FEWLR IS A PLATFORM THAT CONNECTS HOME SERVICE CUSTOMERS AND HOME SERVICE PROVIDERS, AND IS NOT THE PROVIDER OF THE HOME SERVICES. Fewlr is not the service provider, is not in the business of selling Home Services, or the subject of any service or other arrangement or contract entered into between you and any Home Service Provider (a “Service Contract”), and is not responsible not responsible in any way for the provision of services or sale of goods offered by such service provider or Service Contract. Fewlr is not a merchant of record or general contractor. Except as provided herein, you shall solely look to the applicable service provider for the facilitation of services or sale of goods relating to any Home Services or Service Contract. Fewlr is merely operating the Site and the App that help connect you with the service provider interested in providing you with Home Services.

Upon the request of a Home Services Customer, a Home Services Provider may, but is under no obligation to, accept any additional products, goods or services offered by the Home Services Provider, provided that Fewlr requires each Home Services Provider to obtain approval from you in writing to sell or perform any such additional products, goods or services.  Fewlr  is not responsible for getting any approvals from customers for such additional products, goods or services. Fewlr may collect payment for all such additional products or goods sold, and services performed, provided that the Home Services Provider has proof that the Home Services Customer approved this additional work.

WARRANTY DISCLAIMER

You understand and agree that TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE HOME SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND THAT FEWLR ASSUMES NO RESPONSIBILITY OR LIABILITY WITH RESPECT TO THE HOME SERVICES PROGRAM. FEWLR EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OR ANY WARRANTY (A) THAT SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, (B) THAT ANY CONTENT OR INFORMATION YOU PROVIDE OR FEWLR COLLECTS WILL NOT BE DISCLOSED, (C) THAT ANY HOME SERVICE PROVIDER OR GOODS SOLD OR PROVIDED IN CONNECTION WITH HOME SERVICES WILL BE FREE FROM DEFECT, (D) THAT ANY ERRORS IN ANY SERVICE WILL BE CORRECTED, (E) AS TO ANY HOME SERVICE PROVIDER’S REGISTRATION, SERVICE PROVIDER ACCREDITATION OR LICENSE, (F) AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF FEWLR’S SERVICES, OR (G) AS TO THE TIMELINESS, ACCURACY, RELIABILITY, QUALITY, SUITABILITY, SAFETY, COMPLETENESS OR CONTENT OF THE HOME SERVICES, ANY PRODUCTS, MERCHANDISE, CONTENT, INFORMATION OR MATERIALS PROVIDED THROUGH OR IN CONNECTION WITH THE USE OF FEWLR’S SERVICES OR THIS AGREEMENT. NEITHER FEWLR NOR ITS AFFILIATES, PARENTS, SUBSIDIARIES OR LICENSORS ARE RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF FEWLR’S SERVICES (INCLUDING BUT NOT LIMITED TO THE CONDUCT OF ANY PERSON REQUESTING SERVICES OR HOME SERVICE PROVIDERS). NEITHER FEWLR NOR ITS AFFILIATES, PARENTS, SUBSIDIARIES OR LICENSORS WARRANT THAT FEWLR’S PROPERTIES ARE FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS. YOU AGREE THAT THE PARTICIPATION IN HOME SERVICES, USE OF SERVICES OFFERED BY AND THROUGH FEWLR, THE APP AND THE SITE IS AT YOUR OWN RISK. In some jurisdictions, disclaimers of implied warranties are not permitted. In such jurisdictions, some of the foregoing disclaimers may not apply to you as they relate to implied warranties.

LIMITATION OF LIABILITY

YOU AGREE NOT TO HOLD FEWLR, ITS, AFFILIATES, ITS PARENTS, ITS SUBSIDIARIES, ITS LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS, PRINCIPALS, MEMBERS, CONTRACTORS, CORPORATE PARTNERS, OR PARTICIPANTS (COLLECTIVELY, ”MEMBERS”) LIABLE FOR ANY DAMAGES, EXPENSES, LOSSES, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY,”LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE FEWLR’S SERVICES, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY FEWLR CUSTOMER OR HOME SERVICE PROVIDER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT, ACTS OF PHYSICAL VIOLENCE, AND LOSS OR DESTRUCTION OF PERSONAL PROPERTY), SERVICES, ANY DISPUTE WITH ANY FEWLR CUSTOMER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY FEWLR OR MEMBERS, AND ANY DESTRUCTION OF YOUR INFORMATION. UNDER NO CIRCUMSTANCES WILL THE FEWLR OR MEMBERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE FEWLR’S SERVICES OR ANY HOME SERVICES, EVEN IF SUCH PARTIES WERE OR SHOULD HAVE BEEN ADVISED OF THE POSSIBILITY OF THE SAME. UNDER NO CIRCUMSTANCES WILL FEWLR OR MEMBERS BE LIABLE FOR ANY DIRECT DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE FEWLR’S SERVICES OR HOME SERVICES, EVEN IF SUCH PARTIES WERE OR SHOULD HAVE BEEN ADVISED OF THE POSSIBILITY OF THE SAME. FEWLR AND MEMBERS DO NOT ACCEPT ANY LIABILITY WITH RESPECT TO THE QUALITY OR FITNESS OF ANY WORK PERFORMED IN CONNECTION WITH FEWLR, THE HOME SERVICES, ANY GOODS OR MERCHANDISE PROVIDED OR THIS AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT FEWLR OR MEMBERS ARE LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, THE AMOUNT OF FIFTY DOLLARS ($50.00) OR THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICES AT ISSUE IN THE PRECEDING 12 MONTHS, WHICHEVER IS GREATER, WHICH WILL BE YOUR SOLE AND EXCLUSIVE REMEDY AGAINST FEWLR.

NEITHER FEWLR NOR ITS AFFILIATES WILL HAVE ANY LIABILITY (AND THERE IS NO BASIS FOR ANY PRESENT OR FUTURE ACTION, SUIT, PROCEEEDING, HEARING, INVESTIGATION, CHARGE, COMPLAINT, CLAIM, OR DEMAND AGAINST FEWLR OR ITS AFFILIATES GIVING RISE TO ANY LIABILITY) ARISING OUT OF ANY INJURY TO INVIDIDUALS OR PROPERTY AS A RESULT OF THE OWNERSHIP, POSSESSION, OR USE OF ANY PRODUCT SOLD, PURCHASED, INSTALLED, OR DELIVERED BY FEWLR OR ANY OF ITS AFFILIATES. YOU ALSO ACKNOWLEDGE AND AGREE THAT WHILE FEWLR FACILITATES YOUR PURCHASE OF HOME SERVICES FROM AN INDEPENDENT SERVICE PROVIDER, FEWLR IS NOT A HOME SERVICES PROVIDER, AND THAT FEWLR IS NOT RESPONSIBLE IN ANY CAPACITY FOR ANY LOSSES OR CLAIMS THAT MAY ARISE IN CONNECTION WITH THE PERFORMANCE OF THE HOME SERVICES OR ANY OTHER SERVICES PROVIDED BY A HOME SERVICES PROVIDER.  THE RESOLUTION OF SUCH LOSSES OR CLAIMS ARE SOLELY BETWEEN YOU AND THE HOME SERVICES PROVIDER.

NOTHING IN THIS AGREEMENT OR ON THE SITE OR THE APP CONSTITUTES, OR IS MEANT TO CONSTITUTE, ADVICE OF ANY KIND. IF YOU REQUIRE ADVICE IN RELATION TO ANY LEGAL OR FINANCIAL YOU SHOULD CONSULT AN APPROPRIATE SERVICE PROVIDER.

BY USING FEWLR’S SERVICES, YOU AGREE THAT THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS AGREEMENT ARE REASONABLE. IF YOU DO NOT BELIEVE THEY ARE REASONABLE, YOU MUST NOT USE FEWLR’S SERVICES.

YOU ACCEPT THAT FEWLR HAS AN INTEREST IN LIMITING THE PERSONAL LIABILITY OF ITS OFFICERS, DIRECTORS AND EMPLOYEES. YOU AGREE THAT YOU WILL NOT BRING ANY CLAIM PERSONALLY AGAINST FEWLR’S OFFICERS, DIRECTORS OR EMPLOYEES IN CONNECTION WITH ANY DISPUTE, LOSS OR DAMAGE. WITHOUT PREJUDICE TO THE FOREGOING, YOU AGREE THAT THE LIMITATIONS OF WARRANTIES AND LIABILITY SET OUT IN THIS AGREEMENT WILL PROTECT FEWLR’S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AFFILIATES, PARENTS, SUBSIDIARIES, SUCCESSORS, ASSIGNS AND SUB-CONTRACTORS AS WELL AS FEWLR.

EACH PARTY ACKNOWLEDGES THAT THE OTHER PARTY HAS ENTERED INTO THIS AGREEMENT RELYING ON THE LIMITATIONS OF LIABILITY STATED HEREIN AND THAT THOSE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.

Indemnification

To the fullest extent permitted by applicable law, you represent, covenant, and warrant that you will use the Home Services only in compliance with the terms and conditions of this Agreement, related agreements, and all applicable laws and regulations (including but not limited to policies and laws related to intellectual property, consumer protection, libel or defamation). You agree to indemnify, defend, and hold completely harmless Fewlr, its principals, shareholders, officers, employees, affiliates, contractors, agents, subsidiaries, suppliers, and licensors (collectively, the “Fewlr Parties”) against any and all claims, damages, losses, liabilities, settlements, judgments, assessments, fines, penalties, costs and expenses (including reasonable attorney fees) in connection with any claim or action that arises from or related to: 1) a violation of this Agreement by you, an authorized user, or any unauthorized user who accesses your account on your behalf; 2) the use or misuse of the Services in violation of this Agreement by you, an authorized User, or any other unauthorized user who accesses your account on your behalf; 3) any goods or services purchased by or contracted by you through Home Services; 4) any violation of any rights of another or harm you may have caused to another; 5) your violation of any applicable law or regulation; 6) your violation of the rights of another (including but not limited to Home Service Providers), 7) your information and content that you submit or transmit through the the Site, the App, or any other Fewlr properties; 8) communications you or your authorized user or anyone impersonating you provide; or, 9) you, your authorized user, or any unauthorized user who accesses your account on your behalf, violation of any law or the rights of any third party. This indemnification shall apply even if such actions arise from our negligence, breach of the Terms of Service (including these Additional Product Terms), strict liability, non-compliance with any applicable law or regulation or other fault. Fewlr reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification. You will not, in any event, settle any such claim or matter without the prior written consent of Fewlr.

Information You Provide to Us; Consent to be Contacted

1. General: Upon using Fewlr’s Services, you will be prompted to disclose certain information about yourself and your service requirements[, and you will be able to store information, such as home services records, on our website or apps]. Some of this information will be sent to Home Service Providers, who will need this information to respond to your request. By providing this information to us, or by submitting a service request, you are requesting, and you expressly consent and agree to accept to being contacted by us and by our Home Service Providers, via phone, fax, email, mail, text (SMS) messaging, push notifications, or other reasonable means, at any of your contact numbers or addresses, even if you are listed on any federal, state, provincial or other applicable “Do Not Call” list, in order that we may provide the Services set forth on our App or the Site, to service your account, to reasonably address matters pertaining to your account, including but not limited to notifying you of, or confirming, appointments that you have scheduled, or for other purposes reasonably related to your service request and our business, including marketing related emails. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. By consenting to being contacted by Fewlr, you understand and agree that you may receive communications, including marketing communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages, sent by or on behalf of Fewlr, its affiliates, subsidiaries, parents and/or Home Service Providers, including but not limited to: operational communications concerning your account or use of Fewlr or its services, updates concerning new and existing features offered by Fewlr, communications concerning promotions run by us, and news concerning Fewlr and industry developments. You also authorize Fewlr to send you an automated prerecorded call confirming your service request, along with calls from Home Service Providers that can help you with your request to the land-line or mobile phone number you provided, and you understand that either Fewlr or the Home Service Providers may use automated phone technology (including autodialed and prerecorded messages) to provide you with operational communications concerning your account or use of the Services, updates concerning new and existing features on our websites, communications concerning promotions run by us, and news concerning Fewlr and industry developments, and that your consent is not required to purchase products or services. You agree that by completing a Home Service request, you are entering into a business relationship with Fewlr and/or a Home Service Provider and thus agree to be contacted by Fewlr and/or a Home Service Provider. You acknowledge that you are not required to consent to receive promotional messages or phone calls as a condition of using Fewlr’s services. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive cancellation of your account. You may opt out of receiving promotional or marketing texts or calls from Fewlr at any time.
2. Recording: You acknowledge that Fewlr or its third party service providers may record customer service calls after notice to you and with your consent, in order to assist you when you contact our customer support services. You agree to Fewlr’s use of a third party service provider to mask your telephone number when you call or exchange text (SMS) messages with a Home Service Provider using a telephone number provided by Fewlr. During this process, Fewlr and its service provider will receive in real time and store call data, including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the content of the text (SMS) messages. You agree to the masking process described above and to Fewlr’s use and disclosure of this call data for its legitimate business purposes.
3. Provisions Specific to Text Messaging: You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from Fewlr, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Message and data rates may apply. Message frequency will vary. Fewlr reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Fewlr also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Fewlr, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.
4. False Information: You promise that all information you provide (including but not limited to your contact information, and any ratings and reviews of Home Service Providers that you provide) will be accurate, current and truthful to the best of your knowledge. If you provide any information that is untrue, not current or incomplete, or Fewlr has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Fewlr has the right to refuse any current or future use of our services (or any portion thereof) by you. You are responsible for any use of services offered by Fewlr by persons to whom you intentionally or negligently allow access to your password. TO KNOWINGLY INPUT FALSE INFORMATION, INCLUDING BUT NOT LIMITED TO NAME, PHONE NUMBER, ADDRESS OR E-MAIL ADDRESS IS A VERY SERIOUS AND FRAUDULENT MATTER THAT COULD RESULT IN SIGNIFICANT COSTS AND DAMAGES INCLUDING INVASION OF PRIVACY RIGHTS, TO FEWLRAND THE HOME SERVICE PROVIDERS, AND TO CONSUMERS, AS WELL AS THE LOSS OF TIME, EFFORT AND EXPENSE RESPONDING TO AND PURSUING SUCH FALSE INFORMATION AND REQUEST, AND FURTHER, COULD RESULT IN REGULATORY FINES AND PENALTIES. ACCORDINGLY, IF YOU KNOWINGLY INPUT FALSE INFORMATION FOR ANY HOME SERVICE, INCLUDING BUT NOT LIMITED TO SOME ONE ELSE’S NAME, E-MAIL ADDRESS, PHYSICAL ADDRESS OR PHONE NUMBER OR A RANDOM OR MADE UP NAME, ADDRESS, E-MAIL OR PHONE NUMBER YOU AGREE TO FULLY INDEMNIFY AND BE LIABLE TO FEWLR AND EACH HOME SERVICE PROVIDER WHO ACCEPTS SUCH SERVICE REQUESTS, FOR THE ACTUAL DAMAGES, DIRECT, PUNITIVE AND CONSEQUENTIAL, AND ANY REGULATORY OR JUDICIAL FINES OR PENALTIES THAT MAY ARISE FROM SUCH INTENTIONAL, MISLEADING, HARMFUL AND FRAUDULENT ACTIVITY, PLUS REASONABLE LEGAL FEES, COST AND EXPENSES RELATING THERETO, WHICHEVER IS GREATER.
5. Emails: Fewlr may send you confirmation and other transactional emails regarding the Home Services. Fewlr and its affiliates, subsidiaries, parents may also send you emails about other services that we think might interest you (“Promotional Emails”). You can unsubscribe from Promotional Emails at any time by clicking unsubscribe in our email communications or contacting us.

Term and Termination

1. Term. This Agreement shall continue in full force and effect until such time as it is terminated by you or by us.
2. Termination by Fewlr. We may terminate this Agreement or terminate or suspend your right to use Fewlr’s services at any time for any or no reason (including, without limitation, in the event that we believe that you have breached this Agreement or any policy posted on the Site, the App or any of Fewlr’s properties, or if we otherwise find that you have engaged in inappropriate and/or offensive behavior (collectively, ”Prohibited Conduct”) by providing you with written or email notice of such termination to the physical or email address you have provided us, and termination will be effective immediately upon such notice. Except in the event that we terminate or suspend your right to use Fewlr’s services due to any Prohibited Conduct, we will refund in full any payments for Home Services that have not been performed or completed. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress. When terminating your account, Fewlr may delete the account and all the information in it. You have no ownership rights to your account.
3. Termination by You. You may terminate this Agreement by completely and permanently ceasing to use Fewlr’s services (provided that there are no outstanding Home Services ordered under your password or account) and by closing any account you have opened on the App, the Site or any other Fewlr platform. If you attempt to terminate this Agreement while there are still outstanding Home Services ordered under your password or account, this Agreement shall not terminate until such Home Services have been performed or otherwise canceled as permitted by Fewlr.
4. Cancellation Policy for Service Cancellation by Home Services Customer. The Home Services Customer must be present at the location at which the Home Services are to be performed at the scheduled time of the Home Services appointment. Fewlr’s cancellation policy for Home Services is as follows: Home Service Customers may cancel their scheduled Home Service appointments through Fewlr at any time, subject to the following conditions: (i) if a Home Service Customer cancels more than 24 hours before a scheduled Home Service appointment, there is no cancellation fee; (ii) if a Requester cancels between 2-24 hours before a scheduled Home Service appointment, the Home Service Customer will be charged a $50 cancellation fee; (iii) if the Home Service Customer cancels during the 2 hours before a scheduled Home Service appointment, or is not present at the scheduled Home Service appointment, the Home Service Customer will be charged a $75 no-show fee. A Home Service appointment may be canceled through the App or the Site.
5. Policy for Service Cancellation by Home Service Provider. When a Home Service Provider cancels a scheduled Home Service appointment, Fewlr generally notifies the Home Service Customer and makes the Home Service Customer’s service request available for another Home Service Provider to select. However, Fewlr cannot guarantee that a canceled Home Service appointment will be selected by another Home Service Provider and rescheduled or that the Home Service request will be completed.

Links to Third-Party Sites

The links in the Fewlr’s platform, websites or apps (including the Site and the App) may lead you off of properties owned and operated by Fewlr. The linked sites are not under the control of Fewlr and Fewlr is not responsible for the contents or functionality of any linked site or any link contained in a linked site, or any changes or updates to such sites. Your use of such third party linked sites is governed by the terms and conditions, and privacy policies, of such linked sites. Fewlr is not responsible for webcasting or any other form of transmission received from any linked site. Fewlr is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Fewlr of the site. YOU ACCESS THIRD PARTY SITES AT YOUR OWN RISK. FEWLR EXPRESSLY DISCLAIMS ANY LIABILITY ARISING IN CONNECTION WITH YOUR USE AND/OR VIEWING OF ANY THIRD PARTY SITES, AND YOU HEREBY AGREE TO HOLD FEWLR HARMLESS FROM ANY LIABILITY THAT MAY RESULT FROM THIRD PARTY SITES.